Monitoring customer satisfaction and determining Net Promoter Score (NPS) in CARBOOK is made easy thanks to the automated feedback collection process. The very next day after the completion of the repair, the client receives an SMS with an invitation to leave an impression of the service, evaluate the quality of the work and other aspects. Each feedback is associated with a specific order, which allows managers to quickly respond to feedback and interact with customers to clarify details and resolve any issues.

In the ordered outfit, there is a special tab for displaying feedback on this particular order.

Feedback Window From The Outfit Order

There is also a separate section where all reviews are collected

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